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SAP CRM

Logica has accumulated experience through the successful implementation of many mySAP Customer Relationship Management solutions across various business sectors. This knowledge has led to the development of a carefully considered approach that guides an organisation through a challenging transition. Customer Relationship Management solutions are actually about managing customer encounters. Regardless of the organisation’s chosen channel, only by managing a series of encounters well, will a profitable customer relationship materialise.

In general the more quality information content provided for a customer or client encounter, the more intelligent and considerate the encounter seems. The more considerate it seems, the more respect between parties improves. This translates into improved customer and client acquisitions, growth and retention.

”CRM” translates equally successfully in Local Government terminology to Citizen Relationship Management. Logica have helped The London Borough of Waltham Forest to implement mySAP CRM as part of their Customer First strategy.