KPN

KPN provides fixed and mobile telephony, Internet, TV and data traffic/management, and the management of ICT services to customers across the Netherlands, Germany and Belgium.

KPN chose us as its application management provider for the Network Information domain. A trusted partner for thirty years, we have developed many mission-critical systems for them. As KPN’s Paul van Hoogmoed puts it, “outsourcing to Logica would provide us with the level of quality and support we needed.”

More than fifty IT applications from the Network Information Management domain were outsourced. These included network administration and geographical information on network elements in the Wholesale & Operations (IT4W&O) area.

A success story
KPN is benefitting in many ways - from the quality improved to the costs saved, and resources freed up. While we are managing their applications:

• KPN’s processes work more efficiently because service delivery is better and costs less
• KPN’s employees have been smoothly transferred; they have a clear pathway for career progression
• KPN enjoys excellent and regular communication with us; Logica and KPN pro-actively look together for opportunities for further cost savings and service improvement.

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