Gas Retail

Competition is at the centre of everything you do. To succeed, you need to stand out in a world where price and service are paramount. The introduction of smart metering and an increase in green legislation are transforming the service you offer to customers. Now is the time to start finding innovative ways to win their business and ensure a market leading position for the future.

MARKET CHALLENGE
Smart metering: The advent of smart metering will bring extensive improvements to the market and how you manage your customers, but it is a huge logistical challenge, requiring significant industry cohesion and planning to make it happen. Convergence with electricity retail is also likely to bring much wider change to your business. You need access to excellent project management, training and data integration skills to deliver the outcomes you want from this transformation.

Reducing emissions: You will have to focus your efforts on customer education and behavioural change to see a real reduction in consumption and therefore, in emissions. Accurate information on customer usage is essential to achieve this. You should also balance any green objectives against sound business sense to guarantee profits as usage patterns change.

Security of supply: With gas supplies declining globally, you must work to make the best use of reserves now. With increasing uncertainty of supply comes the potential for increased price volatility. The future isn’t coming; it’s here, and you need to be able to respond.

Unbilled debt: Currently billing systems are causing retailers to absorb huge losses. Smart metering might seem like a panacea to the problem of unbilled debt, but it will only be effective if you have systems that can manage this information in a proactive way – turning data into knowledge that can improve your business, and your bottom line.

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