Water billing

Today’s water customers expect more from their water company. They have seen what other utility and service companies can provide – such as customer self service and internet bill payments – and expect equivalent services to be provided by their water company. This is coupled with the potential for increased competition in certain markets, meaning you need to be increasinginnovative as a business to ensure you’re keeping costs low and customers happy.

MARKET CHALLENGES

Customer service challenges: High level customer service solutions are the key to ensuring ongoing customer satisfaction and keeping the regulator happy. You want your customer billing, complaints procedures and lines of communication to be effective in terms of cost and in delivering
customer satisfaction.

Debt management: It can be a real challenge to collect money you are owed, particularly as in many markets customers cannot be disconnected for non-payment. Predictive management solutions are essential so you can format a profile of customers and pre-empt a non-payment scenario. It is also important to understand more about unbilled debt and identify money that is lost through your billing and revenue collection process chain, due to poor data or process gaps.

Water scarcity: Changes in weather and population are combining to place increased demands for water in some locations. More effective management of your customer base can help you encourage water efficiency from users, particularly through innovative tariffs and wider metering.

THE LOGICA SOLUTION
Changes in weather and population are combining to place increased demands for water in some locations. More effective management of your customer base can help you encourage water efficiency from users, particularly through innovative tariffs and wider metering. Logica are experts in integration and management solutions. With over 40 years experience in utilities, and over 25 specifically in the water industry, we can use our combined knowledge to make sure you meet customer expectations while keeping the cost of client management low.

Download PDF (.3mb)