CRMS40: Oracle CRM on Demand in 40 Days
How easy is it for your customers to communicate with you? Do they feel heard? Wouldn’t it be great if you could pull a call centre out of a box? Get an easy way to respond to your customers’ questions, accept their requests, and acknowledge their complaints?
Believe it or not, Logica offers you just this. CRMS40 is our ‘out-of-the-box’ solution. In 40 days you can have a call centre that leverages industry best practices to achieve your objectives - at minimal cost and with the least impact on your resources.
Pull Logica’s CRMS40 out of the box and you’re ready to go. You get a full-fledged call centre that
can receive, manage and respond to customers who get in touch with you on the telephone, via email, or over the internet. And because it’s built on Oracle’s customer relationship management (CRM) on demand hosted application, you don’t have to invest in expensive application server infrastructure.
In 40 days you get a completely functional call centre that gives you:
- 24/7 capability to handle questions, requests and complaints
- service levels against which you can monitor and escalate calls
- automated capabilities so that the person with the right skills is assigned the right call
- a platform that grows with your business
- best practice processes that help you work efficiently
Download PDF (.2mb)
