Local Government

£173 billion is an impressive – and enormous – annual budget. But there’s little slack in local government spending.

So when you’re inside an authority that’s using traditional organisational models and processes built up over many years, it’s invaluable to be able to turn to someone who understands how councils can use innovation and business transformation to deliver both financial benefits and a focus on the people who matter most – their citizens.

Take Wiltshire Council, which was created from the amalgamation of five previous councils. This meant a massive business transformation programme, new ways of working and re-designed organisational structure. And it needed the right technology and support from a shared service function. We did the lot in 13 months and the council is now benefiting from some £4 million a year savings.

“Logica are a world-class business transformation partner and have enabled and helped this organisation to deliver its business objectives on time, on cost and on quality,” says Carlton Brand, their director of resources.

And how would you like to save millions of pounds and plough them back into frontline services? That’s what the London Borough of Barnet says the Way We Work programme has helped them to do since 2004.

Together, we developed a strategy to integrate core information, bringing improved data and leaner, more efficient processes. Barnet makes faster, better-informed decisions, maximises its return on investment (RoI) and delivers customer-centric services. Together, we also developed an employee and manager self-service portal and a fully hosted citizen interaction service through a new customer relationship management system.

Little wonder that they went from a two star CPA rating to four stars in two years. We’re now working with them to increase efficiencies further.

Chief executive Nick Walkley says, “We have used Logica to assist the council in achieving these savings. They have played a key role in implementing the solution, providing change management support, training and ongoing support services.”

Then there’s Barnsley. For them, we implemented SAP ERP and introduced shared services. Steve Ward, assistant director of finance, said of us, “Their expertise and assistance has enabled us to undergo a major business transformation.”

We could tell you similar stories about Brent, Haringey, Hertfordshire, the Isle of Wight, Cardiff Council, Belfast, Liverpool, Stockport, Waltham Forest, Warrington or the City of York – but you’ve got the idea.

In every case, our aim is assured, cashable benefits gained from our comprehensive expertise in local government transformation to produce an RoI within three years, while also helping you to create a new, customer-centric organisation.