Operational Excellence
Everyone loves the flow of improvements in telecoms and media – a continuing stream of faster delivery, new products and services, always on, always working.
Of course, those good things aren’t possible unless you have effective, high quality core operations support systems (OSS) and business support systems (BSS). They may not sound as exciting as the innovations you pump out but they play a crucial role in enabling you to:
- Bring to products and services to market quickly, so you maximise impact and revenue
- Deliver a great customer experience at a reduced cost, so you attract and retain customers while keeping overheads down
- Personalise and target solutions – to customer segments, market groups and even individual customers
- Manage operational risk and reduce revenue leakage
We have to acknowledge that you’re working to achieve all this against a backdrop of mergers and acquisitions, consumer and regulatory-driven pressure on prices and the convergence of domains and technologies with content from multiple sources.
It’s a lot of deal with – but we can help.
We employ more than 3,000 OSS and BSS specialists and we’re the European market leader in multi-vendor OSS solutions integration. Often working with software partners, we can take legacy application portfolios and make your business sing, delivering everything your customers expect, at the kind of low pricing that delights them. We can even marry your legacy systems with the latest techniques and technologies, such as cloud computing and software as a service.
Our OSS approach in supporting service management and network resource management is called OSS3 – OSS solution x transformation x outsourcing.
It covers business processes, such as service quality; operational processes, whether these are manual, semi- or fully-automated; and systems and applications, both proprietary and commercial off-the-shelf (COTS).
It brings our skills in telecoms and media OSS to bear on your core problems: reducing the order-to-bill cycle in new services, lowering your operating expenses (OPEX) and increasing the efficiency of your CAPEX investments.
As well as BSS functions such as outsourcing generic business processes and the development and running of customer-facing functions – think billing and relationship management – we also provide solutions that can speed up the introduction of new services. Examples include IPTV and Bridge-it, our software platform and integration solution for pre- and post-paid customer care and administrative systems. It connects telcos’ business layers with their pre-paid portfolios.
We also help networks and mobile virtual network operators (MVNOs) create new service areas. Our MVNO-enabling solution covers everything from commercial advice, third-party partner recommendations and integration components to pricing, marketing and service delivery advice. We work across jurisdictions to allow MVNOs to connect to different local operators and networks to benefit from multiple MVNOs.
